Terms of Service

Last updated: August 10, 2026

These terms are an agreement between you and withirishq LLC, the operator of With Iris ("Iris", "we", "us"). By creating an account or using Iris, you accept them. If you use Iris on behalf of a business, you accept them for that business and confirm you are authorized to do so.

1. What Iris does

Iris connects to the business communication channels you authorize, reads those conversations, classifies what needs your attention, drafts replies for your review, answers questions from your own records, and tracks open questions until they are resolved. Every outbound message requires your explicit approval before it is sent.

2. Your account

• You must be at least 18 and provide accurate account information.
• You are responsible for activity under your account and for keeping your sign-in and enrolled devices secure.
• One account serves one business. Team members you add act under your account.

3. Connected channels

• You authorize Iris to access the channels you connect (for example WhatsApp Business Platform, Instagram, Gmail, Outlook, calendars) on your behalf.
• You confirm the accounts you connect are yours to connect, and that you comply with the terms of those providers, including Meta's messaging policies and Google's and Microsoft's terms.
• You are responsible for your own compliance with laws that apply to your communications, including any notice or consent your clients are owed and any anti-spam rules in your market.

4. Your content and Platform Data

Your messages, contacts, events, drafts, and records remain yours. You grant us a limited, non-exclusive license to host and process them solely as necessary to provide, secure, support, and bill for Iris as described in the Privacy Policy. We claim no other rights over your content.

We do not sell, license, purchase, or exchange your content or data received from Meta, Google, Microsoft, or another connected platform. We do not use it for advertising, independent profiling, surveillance, discrimination, regulated eligibility decisions, or shared or general model training. A necessary service provider receives only the data needed to perform its service and is not authorized to use it independently.

5. Drafts and AI output

• Drafts and answers Iris produces are suggestions. Review them before approving. AI-generated text can be wrong, and Iris may misclassify a message.
• You are responsible for every message you approve and send, and for the commitments made in it.
• Iris keeps a record of what it drafted and what you sent, so it can learn your voice within your account.
• Account-level voice learning and memory stay within that account. WhatsApp and Instagram message bodies, drafts, and sender identifiers are blocked from Iris's shared or general training-capture corpus.

6. Acceptable use

You agree not to use Iris to send spam or unlawful content, message people who have told you to stop, violate a connected platform's policies, probe or disrupt the service, access another customer's data, or build a competing product from our output.

You must not use Iris or data from a connected platform to discriminate; to decide eligibility for employment, housing, credit, insurance, education, immigration, health care, or another regulated service; to conduct surveillance or law-enforcement profiling; to target advertising; to enrich an unrelated identity or social graph; or to sell, license, purchase, or exchange personal information or Platform Data.

We may suspend or terminate an account that puts people, connected platforms, the service, or other customers at risk.

7. Fees

• Paid plans are billed through Razorpay at the rates shown when you subscribe. Founding rates apply for the period stated in your offer.
• Taxes required by law are added where applicable. Fees are non-refundable except where the law requires otherwise.
• We will give you at least 30 days' notice before a price change takes effect on your plan.

8. Third-party services

Iris depends on direct providers we do not control, including Meta, Google, Microsoft, Anthropic, Supabase, Azure, Sarvam, Firebase Cloud Messaging, and Razorpay. Their availability and rules can change, and dependent features can be interrupted or limited as a result. We are not responsible for those providers' acts or omissions.

We engage a provider only where necessary to provide, secure, support, or bill for Iris. Our instructions do not authorize a provider to sell, advertise with, independently profile, surveil with, or train shared or general models on Iris customer data or connected-platform data.

9. Service changes and availability

Iris is under active development. Features may be added, changed, or removed, and we will communicate material changes. We work to keep the service available but do not promise uninterrupted operation.

10. Disclaimers

Iris is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and accuracy of AI output. Nothing in these terms limits rights that consumer law grants you and that cannot be limited.

11. Limitation of liability

To the fullest extent the law allows, our total liability for all claims arising out of the service is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect, incidental, or consequential damages, including lost profits or lost business.

12. Indemnity

You will indemnify us against third-party claims arising from your content, your communications, or your breach of these terms, to the extent the claim results from your acts.

13. Termination

You can stop using Iris and delete your account at any time; the deletion schedule in our Privacy Policy and on the data deletion page applies. We may suspend or terminate an account for breach of these terms, with notice where practical.

14. Changes to these terms

When these terms change materially, we will notify account holders by email or inside the product at least 14 days before the change takes effect. Continued use after that date is acceptance.

15. Governing law

These terms are governed by the laws of the State of Colorado, USA, and disputes will be resolved in the courts located there, unless the law of your home jurisdiction requires otherwise.

16. Contact

withirishq LLC · divya@withirishq.com